Canada Revenue Agency
The work that we do at Canada Revenue Agency is challenging, interesting and diverse, and produces concrete results for Canadians, which leads to high job satisfaction. We operate within a dynamic environment where social and technological trends, economic conditions, government policies and public attitudes can significantly influence the achievement of our program objectives.
To best service Canadians, we have tax services offices and tax centres in every region of the country. Most of our employees work in these field offices, with the remainder working at Headquarters in the National Capital Region.
Employees in all of our program areas enjoy the opportunity to pursue careers as program generalists, program specialists or program managers at both entry and senior levels. Our employees also enjoy opportunities to work in program, policy, legislation, systems development and monitoring functions both in the field and at Headquarters.
The link below takes you to a short presentation on CRA. It provides you with an overview of CRA, its mission, its values, etc. It also talks about the key fields of activity at the Agency and the employment possibilities. You will see the advantages and benefits of working at the Canada Revenue Agency and what the Agency has to offer you as an employee. Link to PowerPoint presentation.
Corporate Residency MBA Position: Debt Management Analyst, Taxpayer Services and Debt Management Branch, Ottawa
Job Description
If you would enjoy challenging and diverse analytical work in a friendly and supportive atmosphere, then you would enjoy working in our research section. The position we are offering provides complex work as part of a multi-disciplinary team conducting various research studies in the area of tax debt management. Our team is dedicated to providing accurate and valuable research to inform Canada Revenue Agency strategies for managing the tax debt in a relaxed and positive work environment. We are curious, imaginative and enthusiastic about what we do.
Through on-the-job training and mentoring, you will learn about the Agency’s debt management processes, develop knowledge about the organization as a whole and how to navigate and use its vast wealth of administrative data. This knowledge will assist you in conducting in-depth research studies beginning with gathering the necessary information and data, transforming and manipulating the data using statistical analysis software and/or data mining tools, followed by analyzing and interpreting the data and, finally, preparing research reports and presentations to communicate the research results. A well-defined process is followed for conducting our studies, including a research process for designing the study, tools for planning and managing projects and for preparing research reports. This experience would add to your professional development by building valuable and transportable competencies in teamwork and cooperation, effective interactive communication, creative and analytical thinking, research and writing skills.
Selection Requirements
This position is designed for a well-organized and results-oriented individual who is adaptable, has strong interpersonal skills conducive to working cooperatively on project teams, and has excellent communication skills both orally and in writing. Strong analytical and creative thinking skills are necessary assets for working in our research environment.
In addition, the candidate should have the following qualifications:
- Graduation with an acceptable specialization in economics, sociology, statistics or mathematics
- Strong skills in quantitative and/or qualitative research, analysis and interpretation of socio-economic and/or administrative information/data
- Ability to use statistical analysis software and/or data mining software for data manipulation and analysis
- Ability to work effectively as an integral part of a team including cultivating relationships with colleagues and/or managers from outside the work unit
Corporate Residency MBA Position: Web Operations, Tax Web Site, Ottawa
Who we are
The CRA Web Operations Section manages Web-based products to ensure individuals and businesses receive information on how to comply with and understand their obligations and entitlements under Canada's tax laws. We provide services for all CRA Web pages under the Individuals, Business, Non-Resident, Tax Professionals and Trust Administrators banners.
The team comprises information architects, program officers and Web developers that make our information relevant, accessible and easily found by the audience in context of the vast amount of information on the CRA Internet site.
The Web Operations Section also manages the Web functionality of Smartlinks. Smartlinks is a service that allows users to enter their phone number from a Web page, which connects a telephone agent with expertise in the related-area to the user by auto-dialing the number. Data from these calls is then analyzed to further improve Web content.
Additionally, we are committed to improving the CRA Web site by performing usability studies to validate our architecture, Web functionality and information as well as researching the use of new methods and technologies, such as content reuse using XML.
Web Operations is constantly seeking motivated, creative individuals with technical knowledge that are looking for a challenging opportunity in a dynamic environment.
Nature & Scope of Your Opportunity
Web Operations often hires new graduates into a variety of entry-level positions. Some roles for MBA candidates include:
Information Architect
- Analyze and document client requirements, provide recommendations
- Facilitate the addition of new content or the restructuring of existing tax information
- Technical knowledge
Web Developer
- Coordinate, maintain and develop Web products
- Maintain local server environment
- HTML experience
- Knowledge of Common Look and Feel standards and Web accessibility are an asset
- Web Projects
- Smartlinks data analysis
- Usability testing/heuristic evaluations of Web and other tax-related products
- Object-level Content Reuse to multiple formats (XML)
- Technical experience an asset
Location
The Corporate Residency MBA intern will be based at our offices in Headquarters – Ottawa South.
Travel is not required.
Corporate Residency MBA Position:
Tax Programs Officer, Atlantic Regional Office, Halifax, NS
Job Description
The Tax Programs Division of the Canada Revenue Agency’s Atlantic Regional Office is responsible for co-ordinating the delivery of tax programs in the Atlantic Region. This is done for the various taxation divisions including Compliance, Enforcement, Scientific Research, Appeals, Client Services, Revenue Collections, Benefit Programs, Individual Returns and Payments Processing and Business Returns and Payments Processing.
The successful candidate will work closely with one or more of the Division’s Program Advisors and Senior Research Analysts to develop knowledge about the delivery of CRA’s programs in the six Tax Services Offices and two Taxation Centres in the Atlantic Region. You will learn about CRA’s organizational structure, our budgeting and forecasting processes as well as the strategic delivery of our various compliance-based activities. You will be a full participant in the planning and development of communiqués, reports and presentations and will also be expected to attend meetings and conferences where appropriate.
Within this context and consistent with the skills and interests of the student, one or more specific research projects (of a breadth and depth appropriate to the programme) will be pursued with the aim of informing the future CRA approaches to tax compliance.
Selection Criteria
An ideal candidate will be a hard-working and personable individual with strong analytical and organizational skills. Strong communication and creative thinking are also necessary skills for this work environment.
Additional prerequisites include:
Graduation with a specialization in commerce, economics, mathematics or sociology.
Ability to work effectively in a team environment.